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Thread: TSB Bank - highest customer satisfaction ratings

  1. #1
    Join Date
    Sep 2007
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    125

    Default TSB Bank - highest customer satisfaction ratings

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    Hi,

    Any TSB bank clients in this forum? Is TSB really that good?

  2. #2
    Join Date
    Jun 2010
    Location
    Ōtepoti, Aotearoa
    Posts
    2,736

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    http://www.roymorgan.com/news/press-releases/2010/1189/ provides a summary on The July 2010 Roy Morgan New Zealand Banking Customer Satisfaction Survey

    I didn't buy the survey re details so for me it is just unknown. It would be necessary to know especially how 'satisfaction' is defined.

  3. #3
    Join Date
    Sep 2007
    Posts
    125

    Default

    Quote Originally Posted by ralf-nz View Post
    http://www.roymorgan.com/news/press-releases/2010/1189/ provides a summary on The July 2010 Roy Morgan New Zealand Banking Customer Satisfaction Survey

    I didn't buy the survey re details so for me it is just unknown. It would be necessary to know especially how 'satisfaction' is defined.
    Thanks for the link. I read that article and it just made me ask, "Really?" That prompted me to start this thread.

  4. #4
    Join Date
    May 2011
    Location
    South Wales
    Posts
    31

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    After I wrote this, I realised that there is a bank in NZ called TSB and it has nothing to do with the one in the UK, sorry to mislead you


    I have been a LLoyds TSB customer for over 40 years, not sure when LLoyds Bank merged with the TSB but it was quite a few years ago, I have no feelings about them either way, but they only seemed to be interested in us as customers when we had a tidy sum of money deposited into our account, calling and sending us letters advising us how to invest our money. We knew what we were going to do with our money and didn't think it was any of their business. All banks seem to be about the same in my opinion
    Last edited by fibifooz; 18th June 2011 at 02:43 AM.

  5. #5
    Join Date
    Sep 2004
    Location
    Auckland
    Posts
    399

    Default

    The Taranaki Savings Bank is relatively small compared with the other banks in NZ and therefore tries to give better service, it only has one branch in Auckland for instance in Newmarket, I dont know about other centres.
    Gran

  6. #6
    Join Date
    May 2011
    Location
    South Wales
    Posts
    31

    Default

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    There's one in Palmerston north

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