Okay, so since the submission of the application all we've received from INZ is emails to register for the online services. Obviously the application has been received as my credit card has been charged and the status online is "decision: pending".
Should we have received some kind of "acknowledgement letter"? Is this usually sent via snail mail or email? The thing is, the Turkish postal system is really slow and unreliable, so I'm stressing that they may have sent a letter which we may never receive. The INZ website states that this letter may also ask for addition information or documents (if required) so I'm worried that not having this letter may be delaying our processing times. I know it's only been a week but do you think I should contact INZ and check that everything is in order? Or do INZ normally email as well so if I haven't received an email I can assume they don't need anything else at this time?
Is there an email address for the London branch? I found
skilledmigrantslondon@dol.govt.nz on these forums but since the application is for a temporary visa can I use it? I would really prefer to send an email instead of phone since the application is in my partners name and his English isn't 100% so he stresses out having to make these sorts of calls.