I think the general points we all complain about on here about covers it. Maybe mention it's deviating from process and not transparent. I mentioned...
I have complained on the basis of them deviating from standard procedure as per Erin's letter to ombudsman that says their procedure says they will ...
I read that, meanwhile I also read from INZ that they don't accept complaint about "immigration policy, including new policy decisions." as seen here...
I am aware of those new rules but on the website it says INZ will.contact all people who submitted EOI by NOV either you eligible to new criteria or...