Hi
Can any one offer advice or have you been in same situation??
We went into Telecom shop to see what our options were, as we were in a Motel temporarily when we moved here, hence we couldnt get broadband. Hubby explained situation, and that we only wanted it to keep in touch with families to tell them we were here safe and keep in contact to save telephone charges! They said to have a data card, and when we moved we could downgrade to $10 a month from something like $40+
Vodafone couldnt help us as out laptop had vista on it and was too advanced ??
We have since moved to a rental for 6mths and have now had broadband and telephone installed - great!!
Today, we have been hit with a bill for $811 - of which $223 is for this data card, which we thought, ok, now we can downgrade. Hubby rings up - 'Yes Mr Thomas you can cancel, but even though you can pay the $10 a month, there is a cancellation fee of $500!! We were gobsmacked!!
Personally i have found Telecom a load of rubbish. We were connected on telephone on the sunday, then had to get 2 engineers out to sort problem out, to finally be able to use phone on the thursday, which was frustrating in 2 ways - father in law back in hospital in Uk and the first engineer hadnt connected us properly! They even tried charging us $99 call out fees!
Also, when we are on bomputer, it disconnects itself. Now we have found out that we have gone over our usage and they have slowed us down.......
ANyone been in a similar situation ??
Pulling my hair out ....
Sharon
x