Alina, look at my location!
I never had any problem with MA (I can only assume it is the medical assessment), but the whole process was long for me too (10 months). They fisrt declined my EOI, they accepted it later after giving some explanation regarding my work experience, they asked for more tons of papers after submitting my ITA, then more evidence of the relationship and work experience, original documents instead of the certified ones and so on
.
It is not easy, but I advise you to be patient, not complain and keep being polite to them every time you write. They do have a strict set of rules but they are not mean, overall my experience was a positive one and with a happy end
. I wish you the same thing!
Everyone here is just trying to help and share experiences, let me know if I can help you with anything as we are both still residing in the same country.