Hi everyone - Has this happened to anyone else? We got a NZQA Pre-Assessment and it came back very quickly, but said this:

"The Pre-assessment Result for your nominated qualification, Computer Programming Certificate awarded by North Carolina State University, is not able to assessed for a PAR due to lack of sufficient information available."

They then go on to assess OH's bachelor's degree - which we did not NEED (or ask) to have assessed because it is clearly in the approved list, just in the wrong subject area for ICT points. I filled out the PAR application fully, did not leave anything out. What should I do? I paid for a service and they told me they were "not able" to do it, so I should get a refund or at least some explanation of the information they need me to provide. I already emailed them and provided web links for the program. I should email the course list as well. Do I have any chance of forward progress here?

Thanks for any input!