For a long time we have been telling people in the UK not to use the £1-a-minute phone line given on the website, but instead, to use the number given for overseas use, which would take them through to the same people. I just went to the website to check it, and realized that the information has changed - they now tell people not in the UK to phone +64 9 914 4100, which is an Auckland, NZ, number. Depending on your phone pricing package, it might still be cheaper than the UK premium rate line, though. http://www.immigration.govt.nz/branc...ontactDetails/
Here is the number that USED to be the alternative for London INZ, in case anyone wants to see if it still works: 01344 716199.