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Thread: NZ Van Lines or Crown

  1. #1
    Join Date
    Oct 2004
    Location
    Palmerston North
    Posts
    117

    Default NZ Van Lines or Crown

    Dear All,

    After all the wait, we are finally on the way to NZ. We have met our real estate agents to sell / rent out our place and also met 2 movers for quote.

    The 2 movers are Crown Movers and NZ Van Lines. Have anyone out there used any of the 2 movers. Any complaints/ compliments from either movers? Any comments would be greatly appreciated as this will help in our decision making.

    Thanks again.

    Vincent Ong
    Singapore going to Palmerston North on 15th Oct 2005

  2. #2
    Join Date
    Sep 2004
    Location
    Wellington, NZ - Yay!
    Posts
    1,091

    Default

    If money is no object then I'd go with Crown - they're way more expensive, but I reckon you probably get a better service since its the same company at both ends.

    We used NZ vanlines - great (PSS in the UK) at the UK end but when the stuff arrived in NZ it took days to get in contact with them, they never returned my calls (I ended up going to their office & demanding to fill in my import documents - they told me I didn't need to do it until the day before the container arrived - I asked them when it was going to arrive - erm tomorrow I was told???!!!!!) & when the furniture arrived they didn't put it together properly & they left all of the boxes unopened - we were told that they remove everything from the boxes & put it on a surface such as a table or work surface for us to put away - I was left with all of the boxes to unpack on my own.

    I phoned them for a quote recently for moving our home within NZ since I didn't know any removal co's & it took them over a week to answer my phonecall (I got cut off once) - by then I'd already booked someone else & they'd delivered the boxes for packing!

    There are many people I'm sure who have been happy with NZ vanlines but I wouldn't use them again.

  3. #3
    Join Date
    Feb 2005
    Location
    Wiltshire, UK
    Posts
    112

    Default

    I agree with Sarah - NZ van lines damaged some of our furniture by dropping the boxes, they damaged the walls of our rented house, they did not return calls, the import agent made me wait 45 minutes with a screaming toddler while she "small-talked" with another customer. Urggghh - try anyone except them. I even filled in a complaint card and returned it to them and they never followed it up.

  4. #4
    Join Date
    Aug 2004
    Location
    Inland Canterbury, NZ
    Posts
    8,390

    Default

    We had NZ Vanlines for our NZ part of the move (GB Liners for the UK to NZ leg) and we couldn't fault either. :?

  5. #5
    Join Date
    Nov 2004
    Location
    Bay of Islands (ex Essex)
    Posts
    472

    Default

    Should be able to tell you about our experience of Crown ... in a week or so's time. : :smile

  6. #6
    Join Date
    Feb 2005
    Location
    Eastern Auckland (from UK '05)
    Posts
    3,182

    Default

    Crown were great, all our furniture rebuilt (properly), and only one breakage of no value anyway!

    All things unpacked and what I was not ready for they came back a week later and picked up the packaging.

  7. #7
    Join Date
    Jul 2005
    Posts
    30

    Default

    Were going with crown even though there more cash than PSS/NZvan lnes, heard enough bad things about NZ van lines to put me off.

    Its not about the good stories, tho the help, its the number of bad stories, and their attempts to rip people off via MAF inspection charges.

  8. #8
    Join Date
    Sep 2004
    Location
    Originally from Malaysia, in Wellington since May 2005
    Posts
    558

    Default

    Have not used either but from our experience I think Crown would be a better bet but I reckon they will be more expensive!

    You should also obtain the NZ counterpart from the Singapore movers and call them or email them and check if you would face any problems.

    Ours would have told us of the sour relationship when we called which would have alerted us.

    Locally Allied Movers were really excellent in all aspects despite the problems they had with the Malaysian movers, we had no problems other than having to put up with the delay casued by all this and not to mention the loss of insurance that we had paid for!

    Good luck!

  9. #9
    Join Date
    Oct 2004
    Location
    Palmerston North
    Posts
    117

    Default

    Hi All,

    Thanks for all the info. I am really greatful and this help in my decision making.

    I have decided to get a quote from another mover, Allied Pickfords just in case. Would really appreciate it if anyone had good / bad experience with them.

    Thanks again.

    Vincent

  10. #10
    Join Date
    Jul 2005
    Posts
    30

    Default

    My parents moved to Tenerife in the late 80's with Allied pickfords.

    They charged them storage (went supposed to store at all) from weeks , starting 2 weeks before the stuff was collected.

    The stuff took ages to turn up, half of it was broke, several boxes where missing.

    Personaly I wont even be getting a quote from them, tho I assume they have improved since then.

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