I just got of the phone. In general I had problems with my online account since my password wouldn't reset after immigration have created a new account for me... I have until now not had a working online account, but now with the residency application and quite longer processing time I kinda want to be able to follow it online... there must be a reason for the service is there!!
Anyway, when I finally got through after waiting for ages the person I get on the phone already from the beginning seems like she is annoyed with me and cut in while I am talking etc. when I explain my situation, she cuts in again and talk down to me like I am stupid even though I haven't even finished my sentences. She puts me on hold to look at my application and it takes her about 5 minutes where after she comes back on the phone with following:
- I have send a resetting email to the email you stated in the beginning. I had mentioned two emails, so just wanted to confirm it was the one and it was spelled correctly... she snapped at me and I pretty much gave up on that one. She pretty much didn't wanted to listen, and now when I look at the email she have send me the wrong details and I it is STILL not possible for me to reset the password!
- Then she told me off for calling and told me the processing time is 6 months so I shouldn't bother calling them or check my online status again before the 10th of June. Apparently the online status system is not ''legit'' and I shouldn't even bother with it.
In general really rude, I said to her I didn't call to annoy her but I just needed help with resetting my password... after that she told they were pretty much tired of people who called week after week and I shouldn't worry myself with it and keep calling, so there was no reason for further contact before after the 6 months since they won't give me any kind of updates or have contact with me before then...
Really rude attitude, it is mainly her attitude towards me there was the problem and the fact I didn't really get a chance to explain what I actually wanted because she kept cutting me off while I was speaking. The 6 months processing time is fine enough, neither of us can do anything about that and that is just how it is! But they could at least treat the applicants with respect?
Anyway, because I didn't really found her reliable I thought I would ask in here what you think regarding the online system - legit or not? And is it really okay to say that I shouldn't make any kind of contact with immigration during the next 6 months?