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  1. #1
    Join Date
    Nov 2004
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    Rotorua! since June 2005
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    250

    Angry rental agencies

    I wasn't sure where to put this, but I'm getting a little p***ed off at these rental agencies. Do they regularly inspect rental properties in the UK? Does anyone else have experience renting over here and the inspections that go with it? I can't seem to keep these people happy. I'm no slob by any means, but I don't have my furniture yet and have been living out of boxes. For crying out loud, I got written up for having sand on the front step.

    I'm beginning to feel a little singled out and well, discriminated against. It could be just me. In the states, the only inspections occur for the low income, subsidised housing, basically called the projects. I cannot keep these people happy...

    any advise would be welcomed.

    Michele

  2. #2
    Join Date
    Apr 2005
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    Sumner, Christchurch NZ
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    We have a couple of rental properties and we ask our managing agents to do a quarterly inspection in each.

    This ensures that we pick up on anything that needs repairing/renewing, keeps some sort of on-going contact with the tenants and makes it plain (even to those who might not need it) that we expect the place to be looked after.

    We have good tenants in both places and very seldom does anything need to be 'pointed' out - occasionally someone might let the garden go a bit and a timely reminder can prevent really big problems. In fact one of our tenants keeps the garden far far better than if I was there to do it myself!!!

    BUT - the rental market is very slack at the moment (at least in Chch), and most landlords are more than happy to have good tenants who are paying a reasonable rent. If you think that the agency is being overly zealous or just plain bloody minded tell them to back off - I think that you'll find they'll retreat with their tails between their legs. Assuming that you're not trashing the place the landlord is very very unlikely to send you packing in the current climate. And if they did try to get rid of you for having sand on your doorstep you could take them to the disputes tribunal with a high likelihood of success.

  3. #3
    Join Date
    Sep 2004
    Location
    West Auckland
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    This can also protect you as a tenant. Keep all your reviews (they should do a written report and give you a copy). We rented a property for over a year when I was alot younger (there were four twenty-somethings renting the house). We had quarterly reviews and we were careful to fix up any complaints as soon as they were made. When we moved out they did a final review and there was a long list of complaints and they withheld our bond - we took it to the tenency tribunal - and won! Based on the regular reviews and the fact that we had fixed any complaints by the next review and that we had all the reports in a neat folder with photos of any holes in the wall etc when we moved in. And helped by the fact that the judge took one look at our property manager, sighed, and said 'not you again Mr X' . He obviously made a habit of advising his clients to withhold bond!
    So it can work in your best interests too (although it is a pain in the proverbial). There are laws surrounding reasonable access, I'm sure they're not allowed to inspect too often and that they have to give you a good amount of notice before inspecting. If I was you I'd reply in writing if you are unhappy with any findings - just to have it on record.

    Debs

  4. #4
    Join Date
    Nov 2004
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    Rotorua! since June 2005
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    They never really find anything major on my part, but I've asked them repeatedly to fix the flue knob. Basically the knob part is broken so it's just a piece of metal sticking out to open and close the flue, and the door will open whether the flue is opened or closed. The other time, I asked the owner (to his face) if we could keep the kitten we just found. He said yes, no problem. Later we get an infringement letter saying that we had a cat and we had to get rid of it.

    I am just beginning to think that there is no pleasing these people. They want the "unlived in" look and since I live here, I can't give it to them.

    It's just frustrating. And it's not just on my side. My previous lady at the property management place quit her job because she didn't like the way they were doing things. But I have since found her and she is looking for a place for us. Either that or I have to hurry and get PR so I can get a home loan (my fav option).

    Anyways, thanks for listening and the advice.

    Michele

  5. #5
    Join Date
    Jun 2005
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    UK>Welly>Boonies>where next?
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    Michelle

    Did you sign up for a fixed tenancy and how can you get out of that if you get another place?

    I'm asking as we are having some probs getting things fixing here by the agent and the neighbours are extremely noisy. The rental agency owns the neighbours place too.

    Deborah

  6. #6
    Join Date
    Nov 2004
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    Rotorua! since June 2005
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    Quote Originally Posted by smiler
    Michelle

    Did you sign up for a fixed tenancy and how can you get out of that if you get another place?

    I'm asking as we are having some probs getting things fixing here by the agent and the neighbours are extremely noisy. The rental agency owns the neighbours place too.

    Deborah
    No, it is an open lease. Thankfully, I can leave whenever I give my two weeks (something like that) notice. Are you complaining about the neighbors to the rental agency?

    Michele

  7. #7
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    No haven't yet, I've had a lot on my plate this week. I looked into phoning the noise people from the council last night.

    I work from home and the thud thud of the stereo during the day is bad enough, but last weekend, this friday night and last night they had parties and the noise is so loud. It's ok up until a certain time but at midnight and later, it's a bit much.

    The RA has been promising to fix the faults the last tenant left, but in 2 weeks all they have done is bought along a small dehumidifier for the very damp and mouldy laundry room. I gave them a list of faults on tuesday in writing but they were already aware of them. I 'waited in' for 4 days last week for people to come and fix things and just got fobbed off when I phoned to say no one had been. @so & so was sick and we didn't know'

    I had a booklet somewhere on tenants rights and will look for that again today. Gary seems to think I am being intolerant and that makes it worse.


    D

  8. #8
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    Sep 2004
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    West Auckland
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    Michele, I'd def get out of there if I was you. People like that are never going to be happy. Just wish them the tenants from you-know-where when you leave .

    Deborah, your neighbours sound awful! And seeing as you're stuck there all day, every day I think you're being very reasonable. Keep calling till they're so sick of you they actually get things done. Ah that good old Kiwi 'she'll be right' attitude - works well on a social level but when you want things done......*sighs*

    Debs

  9. #9
    Join Date
    Jul 2005
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    Michele,

    Our last agency we rented through (in the UK) called us "Grubby"! Our landlord here called us "perfect tenants"! We honestly behaved no differently.

    The place where we were called grubby was a brand new house - and yes - the owner wanted it to stay brand new and did not want to accept that this was a bit daft. The agency were terrible about it - and I felt that they were causing a problem where there neednt have been one.

    Our landlord here kept back $150, becasue I wanted to pay to have cleaners in. I only did this because they had cleaned the place before we went in, and I thought thye did a top job - and I couldnt be bothered.

    He was a great landlord, and I would recommend him to anyone who wants a Wellington City apartment for about $550 a week !

  10. #10
    Join Date
    Aug 2004
    Location
    Rothesay Bay, North Shore, NZ
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    107

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    The important thing to note whether UK or NZ that most rental (letting) agents are muppets.

    I was renting in the UK for about 8 years, without exception the rental agents were a nightmare. I'm no angel but I did expect to be treated like an adult especially when I'm paying alot of money for rent. One of my biggest bugbears was neighbours - I lived in one place where the couple next door complained that we walk up our stairs too loudly. Instead of knocking at the door and asking us to be a bit quieter they complained directly to the letting agents *sigh*. I've yet to find a decent rental agent.

    My recommendation would be to rent from a private landlord/lady. Yes there are some dodgy ones out there but at leasr unlike a rental agent they have a vested interest in the property.

    We are probably going to rent for a while when we first move to NZ so I'm hoping we get a nice landlord/lady.

    Rgds.,
    Nick.

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