Hi there
Me and my husband had recently had our over the phone interview with whom we thought was our case officer. I rang back yesterday to see if there had been any progress since the interview and i called back the same number that was used thinking it was our case officer. The person that answered wasnt our CO but was the one that interviewed us and said he had out our file back on our actual case officers desk since conducting the interview 2 weeks ago. Is that normal ?? Cheers NOTE: our application has been with a CO for 8 months at manukau branch and have had a case officer change over once as i believe our first officer left the job.