Thank you again - that makes sense and somehow we'd missed that link. Yes, we are in the UK and both born and bred. Our application does require me to speak English fluently...but the only points I'm offering to our application is that my brother is already in NZ
We finally found the NZ contact centre number and have talked to them tonight and they confirmed what you told us - we had already started to relax this morning following your post. Really lovely people in the contact centre and thank goodness for Skype calls! Em