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Thread: alocation of case officer time frame

  1. #1
    Join Date
    May 2015
    Location
    Malaysia
    Posts
    3

    Post alocation of case officer time frame

    Dear All
    I applied for EOI on Feb 2015 and on March 2nd was selected from the pool with points of 140, on MAY 2015 I submitted my ITA and was received on 25th of may 2015 by Shanghai branch soon after that immigration officer contacted me requested further documents, few weeks later on mid June they told me not to send further documents as i passed the initial assessment and i need to wait until the case officer contact me, however until now which is the 5th of September and still nobody has contacted me, so i wonder how long does it to allocate case officer???
    regards
    Aws

  2. #2
    Join Date
    Feb 2008
    Posts
    37,847

    Default

    It takes as long as it takes, and this is variable.

    Everything at INZ works by managed queues. When your ITA was received, it would join the end of the queue of other ITAs, according to the date order. Each Case Officer has a certain workload - a number of cases that are theirs to deal with. The newly arrived ITAs have to wait till one of the COs has finished with some of their cases, and can take on some more. When an ITA is eventually assigned to a CO, it will again join the back of THAT queue for the CO's attention, as s/he takes the top file, does what s/he can actively do, puts that file to the back, works everything s/he can on that case, goes to the next, and so on.

    There is no way to tell how many other people's ITAs were in the queue to be assigned already, on the day yours arrived. There is no way to tell how easy or difficult the cases already being worked in the office are turning out to be, which affects the time passing until COs are ready to take more files into their personal allocation. There is no way to tell if three experienced COs in that office might leave and need to be replaced, with the new COs needing training. There is no way to tell if there could be a flu epidemic affecting the whole building. This is why INZ cannot promise anything about timings.

    Also, not every CO announces themself when they start to work a new case. It may be that yours has already begun, but hasn't needed to ask you for any extra information. The COs' job is to focus on moving their cases through, so telling people 'now your case is doing this, now your case is doing that' is not part of it, as that time could be better spent doing something on another person's application which would get it one step nearer to granting their visa. This is why EVERYONE spends long periods of time with no contact from INZ. These times are when the CO doesn't need any more information, and hasn't any news of a result to give.

  3. #3
    Join Date
    May 2015
    Location
    Malaysia
    Posts
    3

    Default

    thanks alot for your prompt reply

  4. #4
    Join Date
    Jun 2013
    Location
    New Zealand
    Posts
    30

    Default

    Mine took almost eight month even I was in NZ and working.
    Be patient and assume 6 to 8 month time for it

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