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Thread: pss and the earthquake

  1. #1
    Join Date
    Jul 2016
    Location
    uk
    Posts
    3

    Default pss and the earthquake

    Our container is due to arrive in a few days time . Due to the earthquake it is now arriving in Napier and they are trying to shift the cost of $1200 on to us! Is anyone else in this situation ? we've also got a few more bits arriving on a shared container in a couple of weeks too that no doubt they'll fleece us for too . Have to say I am not sure I would use pss again they also charged us 300 on top of everything else because the exchange rate changed .

  2. #2
    Join Date
    Feb 2012
    Location
    UK > Silverwood, Whitby, NZ
    Posts
    288

    Default

    What does your contract say?

  3. #3
    Join Date
    May 2009
    Location
    Blenheim
    Posts
    1,546

    Default

    Where was the container supposed to arrive in the first place- Wellington?

  4. #4
    Join Date
    Jul 2016
    Location
    uk
    Posts
    3

    Default

    yes it was meant to arrive in Wellington . have heard today that some containers have arrived in to Wellington . with the move I'll have to dig out the contract .

  5. #5
    Join Date
    Feb 2012
    Location
    UK > Silverwood, Whitby, NZ
    Posts
    288

    Default

    This is their online t&cs:

    https://www.pssremovals.com/pdfs/new...ons%20V-14.pdf

    1.2.9 appears to allow them to charge you extra in these circumstances, where the event was outside of their control. I don't think they had any control over the Kaikoura earthquake, which caused extensive damage to Centrepoint (the docks) in Wellington.

    Still, I would get them to justify/itemise the $1200.

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