Three months ago, I was asked to send all of our passports to verify them. Then I was granted a job search visa and it took me around two months to send the needed documents along with the application! According to the regulations where I live, it is time to renew my residency visa and this process needs the passports! I called my agent and she said she can do nothing and we have to wait around 6 more weeks!!!!! And after less than three weeks the passports should be available to start the renewal procedure... Could I call anyone to explain what the situation is asking for finishing the procedure or what??? Please need advice