Got PPI Letter Let's hangout here! Share Your Experiences

[sunilzz]

Hi everyone,

This Thread is about PPI letter Share Your Experiences.

Thanks in advance!

[sunilzz]

Hi There,

I got a PPI letter regarding LTSS Work Visa CO was not satisfied with the phone interview. All the points raised by CO was replied back with a big bunch of documents. Now it's the 4th week going on after the PPI was replied.
No updates yet.

Kindly suggest.

Thanks in advance!

[nick_nav]

What position did you apply for?

[sunilzz]

What position did you apply for?

Hi Nick,

The position is ICT Customer Support Officer.

TIA

[JandM]

Kindly suggest.

Wait and give the CO time to process the evidence you have sent in. This won't be until after your file has worked its way through his/her rotating queue of around 100 cases, and gets its next turn for attention.

[Mr.Ted]

Hi Nick,

The position is ICT Customer Support Officer.

TIA

Are you working in Service desk?
If yes then which company? ( if you want to share )
because ICT customer support are being used by Level-1 service desk and some call centres also.
If you are working in call centre then it takes time.

[sunilzz]

Are you working in Service desk?
If yes then which company? ( if you want to share )
because ICT customer support are being used by Level-1 service desk and some call centres also.
If you are working in call centre then it takes time.

Hi Ted,

No, it's not in the call center. It's more a technical Job for repairs visiting customer onsite etc.

TIA

[sunilzz]

Wait and give the CO time to process the evidence you have sent in. This won't be until after your file has worked its way through his/her rotating queue of around 100 cases, and gets its next turn for attention.

Thanks JandM. Will wait for the turn its been 3 weeks already.

[sunilzz]

Wait and give the CO time to process the evidence you have sent in. This won't be until after your file has worked its way through his/her rotating queue of around 100 cases, and gets its next turn for attention.

JandM I want to ask one more questions does the case officer process the evidences his/her own or some another department?

[JandM]

The CO who asked the question(s) processes the answer(s). However, if a CO is doubtful about any issue and how it fits the regulations, s/he can refer it to a TA (technical adviser), a highly qualified CO who has discretion to interpret regulations rather than just apply them. (This happens very rarely.)