Same case officer for two SMC application

[Ramanvirk]

We recently got same case officer allocated to two SMC applications on the same day. same job description. Is it completely normal?

[JandM]

Yes, absolutely normal. All COs have to work an allocation of about 100 cases in rotation. They take the first, do everything they can for the time (sending out queries, or ticking off replies), then put that to the back and take the next, then the next, then the next, and so on. They don't take any file out of order. Just so you know in advance, any replies go to your file wherever it is in the queue, and the CO won't see them until it's your file's turn to be looked at again. Therefore, quite often, you don't hear anything for some long time (and it always SEEMS long to the person waiting).

[Ramanvirk]

Thanks JandM.