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Thread: Car insurance claims experience?

  1. #1
    Join Date
    Apr 2017
    Location
    New Zealand
    Posts
    7

    Unhappy Car insurance claims experience?

    Hi,

    Has anyone of you made a claim through AMI, I had a car accident and has been a pain since.
    And I've been chasing them for almost 2 weeks now. Apparently they are waiting for the photos from the panel beater.
    And when I rang the panel beater, they said car assessment could take up to 3 weeks and it's because it's just how the industry works and that someone is looking into it.
    I am not really sure if this standard or should I have a better experience than this.


    Thanks for the answer

  2. #2
    Join Date
    Feb 2018
    Location
    Otago
    Posts
    32

    Default

    I was insured through CLUBAUTO when I had a twin turbo Subaru a few years ago. I put it into a pole midway though a corner thanks to severe sun strike. It took less than a week to get paid out so I was stoked. I had contents insurance with AMI years ago and they messed me around with a claim and I’ve sworn never to go back to them. I hope like hell you get your claim sorted ASAP, fingers crossed.

  3. #3
    Join Date
    Aug 2016
    Location
    New Zealand
    Posts
    140

    Default

    @r.nuts We've had a claim with AMI in Dec 2016 and all went smoothly, the collision repairs we went to was very responsive... I guess going to a good and reputable repair shop would make a difference

  4. #4
    Join Date
    Aug 2004
    Location
    Auckland; Milwaukee, Surabaya
    Posts
    859

    Default

    One of the way to go to panel beater that is recoqnized by AMI insurance is asking AMI itself and ask if they have list of panel beaters that you can go to.
    It should not take more than 3 weeks. I had accidents and just went to my friend who is a panel beater. He took a pic of the damage. He send it to insurance and it was about a week or less then all takes places in order.
    However, my insurance is AA.
    Good luck

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