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Thread: ITA - Documents Submitted

  1. #1
    Join Date
    Jul 2018
    Location
    South Africa
    Posts
    5

    Default ITA - Documents Submitted

    Good Day All

    We have submitted our ITA documents. Sent by Courier. It was delivered to INZ on the 17 oct.

    We have not received any email or no money has been deducted. How long does this process normally take?

    I am worried, as it has been 2 weeks.

  2. #2
    Join Date
    Feb 2008
    Posts
    37,824

    Default

    This is absolutely normal, and nothing to worry about. While your application has been delivered to the post room at INZ, where it would have been signed for, how soon it is opened, directed to the correct department, and action taken, depends on how busy the place is just at that time, as INZ always deal with things in date-order.

    This is just the first step. Other people will tell you that having an application in to INZ has long periods of waiting and hearing nothing, but be assured, that doesn't mean that nothing is happening or that there is anything to be worried about. INZ is a huge government bureaucracy dealing with tens of thousands of cases at any one time, so most of the time that passes is spent by your file waiting and working its way up a queue for its next turn for an official's attention.

  3. #3
    Join Date
    Jul 2018
    Location
    South Africa
    Posts
    5

    Default

    Thanks JandM

    That helps alot.

    What happens if the 4 month window passes, with the documents sitting at the mail room?

  4. #4
    Join Date
    Feb 2008
    Posts
    37,824

    Default

    It won't. You will see signs of life without having to wait as long as that.

    But if your money had not been taken when a month had passed, in your place I would phone the INZ call centre.

  5. #5
    Join Date
    Mar 2018
    Location
    New Zealand
    Posts
    902

    Default

    The standard that INZ try to work to is acknowledging the receipt of an SMC application within 3 days of it arriving in the mailroom, but this isn't usually the reality unfortunately, due to huge volumes of applications coming into the mailroom every day and not enough staff resources to process it. For SMC applications I have represented in the past, I have seen the timeframe from when an application was sent to when we received an acknowledgement letter range from 3 days to up to 3 weeks. It's frustrating but an unfortunate reality of a government department trying to manage huge volumes of work on a limited HR budget

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