I think we have all given up just a little - had to go to page 2 to find this thread again!
Based on a post on FYI.org today, looks like non-priorty queue is still at 11/12/2018.
https://fyi.org.nz/request/12774-re-...outgoing-22268
My previous email to the ombudsman was not accepted, as I had not yet complained officially to INZ. Had some time during the last few weeks, and so have now done this. Waiting for their response and will then again contact the Ombudsman, to add to the others here that have done this. I also want some of this Covid-19 compassion....My stress levels have been high since way before all this!