Originally Posted by
EGoodhue
There is only one queue - it is literally a massive filing cabinet that holds every application in paper form once it is lodged. An application goes from the mail room (where the envelope is literally just opened and a mailroom person sees which lodgement team is applicable based on the type of application contained in the envelope they've opened) to the lodgement team (who checks that all the lodgement requirements are met, creates a digital application file, takes payment and creates a paper application file of all the documents the client sent in) who then send it on to the SMC team. It's when it reaches the SMC team that the staff there are checking whether the application meets their "priority allocation criteria" (ugh
) and then puts it straight onto an Immigration Officer's desk, or whether it joins the end of the looooong queue.
Thanks for your reply @EGoodhue.
I'm not surprised it was just a deflective technique. Erin, have you heard anything back from The Ombudsman?