Hi all. Just want to say thanks for everyones help, we finally got our visas through. For anyone out there who receives a letter from immigration advising of the health issue, make sure you provide as much info as possible. We managed to change the not ash to ash for our daughters visa. We will now be heading to NZ in a couple of weeks and will then submit our residence visa as we already have the ITA. Thanks again everyone and good luck on your visa journey.