https://amp.rnz.co.nz/article/49f1e8...5-e114e1963862
Thought this was interesting, especially the comments from general manager Stephen Dunstan:
"The Vision 2015 Programme was a large-scale business transformation project. The programme delivered, through a mix of technology and process change, modern, fit-for-purpose visa and identity management systems which are flexible, secure and more applicant-friendly.
"The Vision 2015 Programme subsequently enabled the Visa Services 2020 project which has reduced INZ's global footprint and moved more visa processing onshore. In addition, Visa Services 2020 has realised $11.9m in benefits so far and is expected to provide further financial benefits in terms of savings in 2019-20 and following years."
Sounds a little like "we downsized so we don't have to pay as many people, and have taken a lot of money from applications that we're not processing".
Also had to laugh that this process is applicant friendly...