Oh, and...

Quote Originally Posted by deverett View Post
It's going to be a very interesting investigation for the ombudsman as A16.1 has now changed the day their investigation has commenced omitting the offending articles we have all complained to them about.
I'm in agreement with JandM on this one -- the version of A16.1 at the time of your complaint will have to be taken into account.

The most desirable outcome would be a fairer A16.1 after the COVID-19 pandemic. The new A16.1, while I believe it to be fair in the current situation (see my previous post), won't hold up after COVID-19: it will need to be revised again.