Originally Posted by
EGoodhue
I'm giving my opinion from the point of view of dealing with INZ on a daily basis as it forms the basis of my job. I have several clients contacting me to ask questions every day and my source of the answers (INZ) are not forthcoming with them - and very basic things that should have been decided by them over a week ago when this lockdown was looming. I have been receiving proactive emails from a myriad of organisations on a daily basis, outlining what their response to the Covid-19 epidemic has been and several other organisations have well-organised updates on their websites. INZ's website is a mess of scrambled updates, written in no particular order and the same webpage is updated when there is a change with only some wording added or altered slightly so that one has to read through the entire page to try and spot the changes, rather than INZ having them set out clearly and separately. I am receiving Internal Administration Circulars on an almost daily basis this week, each with different messages and the messaging coming from the "crisis management team" that INZ set up last week are different again. Yes, this is an unusual situation, but there are some clear examples of organisations who are handling their comms around it well, and INZ is not one of those.
Sorry if my impression was wrong. That does sound very frustrating, I have to admit. But rest assured (which doesn't help, I know), it is not just INZ that sends out mixed messages and unsatisfying replies.