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Thread: Passport photos

  1. #1
    Join Date
    Jan 2011
    Location
    Sheffield, England
    Posts
    212

    Default Passport photos

    Bit of a weird one here people

    We are adding the documentation to our online application and my Husbands passport photo has been flagged as unacceptable.
    The error message states that he appears to have glare from his glasses.

    Couple of problems with this......
    A - he doesnt wear glasses
    B - the picture is his official passport photo (which was fine in all the other documentation we have used it for - UK Passport, Police Certs, Medical Cert) and conforms to the NZ specification.

    Looking at the pic there is a shade more light on one side than the other, but not enough to look like glare.
    Anybody else had this and how did you resolve it?

    ThanksPhoto Phil.jpg

  2. #2
    Join Date
    Feb 2008
    Posts
    37,824

    Default

    I think you need to contact INZ on this one. I would assume the error message is generated by a computer scan, and is a glitch.

  3. #3
    Join Date
    Jan 2011
    Location
    Sheffield, England
    Posts
    212

    Default

    Thanks JandM.
    The only thing we could think of was that he has a couple of scars on the left side of his face ( near his eyes) and maybe the light catching them looked like glare. Will see if INZ can shed any light on it ( no pun intended, ha!)
    Almost there

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