Originally Posted by
JandM
You are not alone in feeling stressed; that's the normal state for anyone with an application in to INZ. As adults, we're used to being able to plan ahead and control most things, but for this, you're in the hands of a huge government bureaucracy, and you just have to wait for them to do their thing without being able to follow each step.
The call centre can only tell you what they find has been entered on the computer, so if the CO hasn't caught the records up with her actions, they aren't going to know. Also, they aren't in the same place where she is, so they can't tell you what, if anything, caused her not to contact your employer when she said.
It isn't part of the COs' duties to tell the applicant every single thing they have done (including about when the case is sent for 2pc) - their main focus is to process cases, and if they stop to update each applicant, this uses time that could be spent advancing somebody else's application to completion. They need to be let get on with their work, so if anyone gets the urge to contact a CO without any genuine, pressing question, it's better not to do it. When the CO has a need for more information, or has information to give you, they WILL get in touch.