Well I eventually got in and went through the process. I ended up stuck at a page requiring me to upload evidence of my stable and genuine de facto partnership. My partner isn't included in the application, nor are they relevant at all to the application. I am also being required to submit a medical certificate because the "system has determined" that I need to upload one. Of course, med certificates are not required for the application as one was submitted well under 36 months ago with another application. I have not answered any previous questions incorrectly to prompt these upload requirements.
Anyone got any advice here or is the system just that broken?
Oh and I've been kicked off and can't log in again. Govt services at their very finest.