Has anybody had any issues with the presence calculator saying you have not met the presence requirements when clearly you have?

To give you a bit of a background, I have held a PR visa for more than 10 years now. I returned to NZ on 30 Sep 2017 and have not left the country for more than a month in each year since. I should be eligible to apply for citizenship today (3 months and 10 days leading up to my 5th year since I returned. However, the presence calculator is saying I am not eligible as I have not met the presence requirements. I did request for my entry and exit movements from INZ so I can confirm that I can meet the presence requirements.

Has anybody been in the same situation? Really looking forward to hearing from people who are or were in the same boat.