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Thread: VFS Global itís a mess, be careful.

  1. #1
    Join Date
    Jun 2017
    Location
    New Zealand
    Posts
    13

    Default VFS Global itís a mess, be careful.

    It has been 2 months since my partner and I have send our new passports to Washington DC with a paper application to get our Permanent Resident Visas to get transferred. When they received the documents they sent an Invoice for the processing fee which we paid on the same day. After not hearing from them and trying everything to contact them (phones are automated and you cannot talk with a real person) twitter , Facebook, hired and Immigration Advisor who cannot contact them either, today we received a new invoice to pay the same fee. Our advisor has spoken to INZ and they have said that to this date 60 days the VAC has sent them nothing about us, this is painful stressful and we have no one to complain with, we are due to go back to NZ soon and we have tried to do the right thing , they are pushing us to get into without a valid visa on our current passports, we have no choice this is never ending, it is shocking that the NZ Government is using this unprofessional , and messy organisation.

  2. #2
    Join Date
    Feb 2008
    Posts
    37,546

  3. #3
    Join Date
    Jun 2017
    Location
    New Zealand
    Posts
    13

    Default

    Thanks JandM, I have complaint on the VFS website which is what INZ recommends as according to them it is not their fault. However, I received multiple answers and none of them come directly from Washington, I will have to contact a lawyer in the US to act on our behalf personally at the VAC as we had enough.

  4. #4
    Join Date
    Feb 2008
    Posts
    37,546

    Default

    Sympathies, and good luck.

  5. #5
    Join Date
    Feb 2016
    Location
    Ireland
    Posts
    15

    Default

    Quote Originally Posted by Rosario View Post
    It has been 2 months since my partner and I have send our new passports to Washington DC with a paper application to get our Permanent Resident Visas to get transferred. When they received the documents they sent an Invoice for the processing fee which we paid on the same day. After not hearing from them and trying everything to contact them (phones are automated and you cannot talk with a real person) twitter , Facebook, hired and Immigration Advisor who cannot contact them either, today we received a new invoice to pay the same fee. Our advisor has spoken to INZ and they have said that to this date 60 days the VAC has sent them nothing about us, this is painful stressful and we have no one to complain with, we are due to go back to NZ soon and we have tried to do the right thing , they are pushing us to get into without a valid visa on our current passports, we have no choice this is never ending, it is shocking that the NZ Government is using this unprofessional , and messy organisation.
    Literally had similar issues with them - see my post here from this month https://www.enz.org/forum/showthread.php?t=57258

    I haven't received my passport back and I contacted my CO and she hasn't received any info from them. I noticed my payment has been deducted for the processing and that weeks and weeks ago.

    I've managed to get one response from their support team and that was to ask for more info. Nothing otherwise.

  6. #6
    Join Date
    Feb 2019
    Location
    New Zealand (ex: South Africa)
    Posts
    1,067

    Default

    Oh boy... my home country has just announced that they're outsourcing passport renewals for New Zealand residents to VFS early next year. Guess when I need to get my passport renewed?

  7. #7
    Join Date
    Aug 2016
    Location
    New Zealand
    Posts
    276

    Default

    @Kelerei

    Whereís the announcement?

    Canít you your passport earlier?

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