hi - just picked up on this...
noone would accept responsibility for anything. losers all. BA wouldn't compensate for damage to new pushchair etc etc. so many things and so much crap. bit of a shock.
when we changed policy pre-trip we asked for same coverage as previous then turned out that in final doc insurers left out item coverage outside the house - we didn't realise until this happened. imagine - in a city like london, living in a secure house - unbeknownst to us we only had coverage for fire, b&e etc. in the same backpack i had new mac lap, all the bits etc, wallet. bit of a lesson - could have been worse. sharper now.
think major lesson is not to be fooled by 'official' services in countries known for scamming tourists. including england.